Equipet Website – Terms And Conditions.
The following are the terms and conditions for use of Equipet website or any Internet site to which the website is linked (the “website”). The Equipet online pet shop is for use by persons who are 18 years and over only.
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of Equipet Retail Ltd. Any copying, transmission or re-transmission of the same requires the prior written approval of Equipet Retail Ltd.
We reserve the right at all times to place advertisements and promotions on the website. Advertisers and sponsors on the website are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.
The Website features Products that have been carefully selected for sale on our pet shop online. Products are subject to availability so once a Product has sold out it will be taken off the Website at the earliest opportunity and may not be available again. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock before we accept your Order, then Equipet shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.
An Order is placed on the Website by pressing the 'Place Order Now' button at the end of the checkout process.
We will send you an email confirming your Order which will detail the Product(s) that you have ordered. This email does not constitute an acceptance of your Order by us.
As your Order is shipped by us we will send you a despatch confirmation email. Upon sending either of this email, your Order will be taken to have been accepted by us, unless we have notified you that we do not accept your Order, or you have cancelled it.
Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address.
PRICE OF GOODS
The price listed on the Website (the 'price') for Equipet products (the "products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the Website is wrong.
We will endeavour to deliver the products to you within the lead-time shown for each product at the time of purchase, within the island of Ireland, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility.
You have a statutory right to a 14 day cooling-off period when purchasing online (excluding customised or perishable goods). You have a right to cancel the contract within a minimum of 14 working days without giving any reason and without penalty, except the cost of returning the goods.
Ifyou are unhappy with the products or services you have received from us please email us at [email protected]
You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link
ACCORDANCE WITH SPECIFICATION
All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.
DISCLAIMER OF WARRANTIES
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.
PROPRIETARY RIGHTS TO CONTENT
You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you on the Website by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
No contract will subsist between you and Equipet Retail Ltd for a sale to you of any product or service unless and until Equipet Retail Ltd accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Equipet Retail Ltd sends the e-mail to you (whether or not you receive that e-mail).
MODIFICATION OF TERMS
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.
At Equipet we want our returns policy to be transparent and hassle free. That’s why we have 14 day no quibble returns for goods received by us in their original condition.
What to do
Where you wish to return an item you should first contact us by email at [email protected] or by phone on 041 9807410 quoting your order reference number.
Items that are to be returned should be posted to :
M1 Retail Park,
Returns should be in original condition and packaging.
Should you wish to exchange your items for an equivalent item, eg clothing in a different size, we will exchange this for you on receipt of the original item.
Normal shipping rates apply to the replacement item.
Where the replacement item is a different price we will either refund the difference or contact you to arrange for a top up payment.
Replacement is subject to availability
Where you wish to return an item for a full refund then we will refund you the amount paid within 7 days of receipt of goods.
Where you wish to return a faulty item the procedure is the same as a refund or exchange. We may also require you to send us a digital photograph of the item for initial assessment.
When an item is found faulty or needs to be returned through the error of Equipet we will refund the cost of posting it back to us or arrange for courier collection.
Refund, replacement or repair is subject to assessment of fault. This does not affect your statutory rights.
Equipet Retail Ltd
M1 Retail Park
00353 41 9807410