Returns

At Equipet we want our returns policy to be transparent and hassle free. That’s why we have 14 day no quibble returns for goods that have been purchased from our online pet shop and returned to us in their original condition.

Download our returns form here

 

What to do

Where you wish to return an item you should first contact us by email at sales@equipet.ie or by phone on 041 9807412 quoting your order reference number. Returns can be made to any Equipet store. Please ensure that a copy of your online sales receipt accompanies any returns as this can help speed up the process.

Download our returns form here

 

Courier Returns

We have teamed up with DPD couriers who have a network of 600 parcel shops throughout Ireland. These shops are called “Pickup points” and are located at shops and forecourts near you. Just click here to create your returns label and start the returns process.

Please remember to enclose the completed Returns Form and affix the returns label to the parcel which you have printed off from the DPD returns process and drop it off at your preferred Pickup point. You’ll have full tracking of your returns throughout its journey back to us. Returns should be in original condition and include manufacturer’s packaging, tags, documentation and any accessories.

 

Exchanges

Should you wish to exchange your items for an equivalent item, eg clothing in a different size, we will exchange this for you on receipt of the original item. Normal shipping rates apply to the replacement item. Where the replacement item is a different price we will either refund the difference or contact you to arrange for a top up payment. Replacement is subject to availability

*Please note Equipet Coolock, Equipet Tallaght and Equipet Cork are pet only stores and are unable to exchange equestrian items.

 

Refunds

Where you wish to return an item for refund, it will be processed within 7 days of receipt of returned goods. Once the refund has been completed, it may take 3-4 business days for the transaction to show on your account, depending on your financial institution's turn around time. For returns to store, refunds can be made to the card that was used when placing the order. Please have a copy of your order confirmation when visiting your local Equipet store with a return. Again, refunds made through a store return will be subject to your financial institution's turn around time.

Unfortunately, at this time, orders paid for by PayPal must be returned directly to Web Sales, Equipet Stores, M1 Retail Park, Mell, Drogheda, Co Louth., as stores cannot process PayPal refunds.

 

Faulty Items

Where you wish to return a faulty item the procedure is the same as a refund or exchange. We may also require you to send us a digital photograph of the item for initial assessment. When an item is found to be faulty or needs to be returned, through an error on Equipet' behalf, we will refund the cost of posting it back to us or arrange for courier collection. Refund, replacement or repair is subject to assessment of fault. This does not affect your statutory rights. To arrange the return of faulty or damaged goods, please email sales@equipet.ie or call 04198 07412.

© Equipet Retail Ltd 2018