Returns

At Equipet we want our returns policy to be transparent and hassle free. That’s why we have 14 day no quibble returns for goods that have been purchased from our online pet shop and returned to us in their original condition.

Download our returns form here



What to do

Where you wish to return an item you should first contact us by email at sales@equipet.ie or by phone on 041 9807412 quoting your order reference number. 

Download our returns form here


Returns to Store

Returns can be made to any Equipet store. Please ensure that a copy of your online sales receipt accompanies any returns as this can help speed up the process.


Courier Returns

We have teamed up with DPD couriers who have a network of 600 parcel shops throughout Ireland. These shops are called “Pickup points” and are located at shops and forecourts near you.

Just Click here to create your returns label. and start the returns process and find your local Pickup point.

 

Please remember to enclose the completed Returns Form and affix the returns label to the parcel which you have printed off from the DPD returns process and drop it off at your preferred Pickup point.

You’ll have full tracking of your returns throughout its journey back to us. 

 

Returns should be in original condition and include manufacturer’s packaging, tags, documentation and any accessories


Exchanges

Should you wish to exchange your items for an equivalent item, eg clothing in a different size, we will exchange this for you on receipt of the original item.

Normal shipping rates apply to the replacement item.

Where the replacement item is a different price we will either refund the difference or contact you to arrange for a top up payment.

Replacement is subject to availability 


Refunds

Where you wish to return an item for a full refund then we will refund you the amount paid within 7 days of receipt of goods. 


Faulty Items

Where you wish to return a faulty item the procedure is the same as a refund or exchange. We may also require you to send us a digital photograph of the item for initial assessment.

When an item is found to be faulty or needs to be returned, through an error on Equipet' behalf, we will refund the cost of posting it back to us or arrange for courier collection.

Refund, replacement or repair is subject to assessment of fault. This does not affect your statutory rights. To arrange the return of faulty or damaged goods, please email sales@equipet.ie or call 04198 07412.


Christmas Returns

When receipt is provided, gifts purchased from November 1st 2016 can be exchanged up to January 15th 2017 to the purchase value of item on receipt.

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