At Equipet we want our returns policy to be transparent and hassle free. That’s why we have 14 day no quibble returns for goods that have been purchased from our online pet shop and returned to us in their original condition.
What to do
Where you wish to return an item you should first contact us by email at firstname.lastname@example.org or by phone on 041 9807412 quoting your order reference number.
Items that are to be returned should be posted to :
M1 Retail Park, Drogheda,
Returns to Store
Returns can be made to any Equipet store. Please ensure that a copy of your online sales receipt accompanies any returns as this can help speed up the process.
Returns by Post or Courier
Items can be returned to Equipet by Post or Courier. Simply download and complete a returns form and include with your return delivery.
For convenience Equipet can arrange to have returns from within Ireland collected by our courier. Please call 041 9807412 to arrange. A fee of €6.50 will be charged for this service, which can be deducted from refund amount.
Returns should be in original condition and include manufacturer’s packaging, tags, documentation and any accessories.
Should you wish to exchange your items for an equivalent item, eg clothing in a different size, we will exchange this for you on receipt of the original item.
Normal shipping rates apply to the replacement item.
Where the replacement item is a different price we will either refund the difference or contact you to arrange for a top up payment.
Replacement is subject to availability
Where you wish to return an item for a full refund then we will refund you the amount paid within 7 days of receipt of goods.
Where you wish to return a faulty item the procedure is the same as a refund or exchange. We may also require you to send us a digital photograph of the item for initial assessment.
When an item is found to be faulty or needs to be returned, through an error on Equipet' behalf, we will refund the cost of posting it back to us or arrange for courier collection.
Refund, replacement or repair is subject to assessment of fault. This does not affect your statutory rights. To arrange the return of faulty or damaged goods, please email email@example.com or call 04198 07412.
When receipt is provided, gifts purchased from November 1st 2016 can be exchanged up to January 15th 2017 to the purchase value of item on receipt.